Returns & Exchanges
At Arlo, we stand behind the quality of our premium electronics and offer a 30-day window for returns or exchanges to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging with all accessories included to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the electronic items you wish to return.
Prepare the Package
Safely pack your device in its original box, ensuring all cables, manuals, and components are included to avoid restocking fees.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our technicians inspect the hardware at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing