Frequently Asked Questions
Everything you need to know about your Arlo tech experience.
What is the standard shipping time for Arlo orders?
We offer expedited shipping on all electronics. Orders are typically processed within 24 hours and delivered within 3-5 business days depending on your location.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund.
Do your products come with a manufacturer warranty?
Yes, all Arlo devices include a standard 12-month limited warranty that covers hardware defects and technical malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for higher-priced items.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's real-time tracking portal.
Are Arlo products compatible with smart home ecosystems?
Most of our latest electronics are fully compatible with Google Home, Amazon Alexa, and Apple HomeKit. Please check the 'Specifications' section on the product page for specific details.